PowerSeraya Sustainability Report

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CEO's Message
Scope of Sustainability Report
Organisational Profile
Economic Performance
- Introduction
- 4.1 Revenue Streams
- 4.2 Financial Performance
- 4.3 Financial Assistance from Government and Community Investments
- 4.4 Proportion of Local Spending and Contributions to the Local Economy
- 4.5 Development and Impact of Infrastructure Investment for Public Benefit
- 4.6 Making Contributions Towards Employees' Social Security
Corporate Governance and Stakeholder Engagement
Climate Change and Us
- 6.1 The Undeniable Association with Carbon
- 6.2 Indirect Sources of Carbon Dioxide Emissions
- 6.3 Carbon Dioxide Emissions at Source, Production and End-Use
- 6.4 Taking Carbon Risks into Consideration
- 6.5 Investments in Sustainable Development
Environmental Performance
- Introduction
- 7.1 Operations
  - 7.1.i ISO14001 and EMS
  - 7.1.ii Identification Process for Environmental Aspects
  - 7.1.iii Organisational Responsibility
  - 7.1.iv Fuel Consumption
  - 7.1.v Indirect Energy Consumption
  - 7.1.vi Emissions
  - 7.1.vii Water
  - 7.1.viii Wastes and Disposal
  - 7.1.viv Volume of Significant Oil Spills
  - 7.1.x Materials Used by Weight or Volume
  - 7.1.xi Recycled Input Materials
  - 7.1.xii Compliance with Local Laws and Regulations
  - 7.1.xiii Biodiversity
- 7.2 Workplace
  - 7.2.i Office Resource Consumption
  - 7.2.ii Greening IT Infrastructure
  - 7.2.iii Internal Environmental Programmes
The Environment and The Community
Social Performance - Promoting a Safe, Healthy and Nurturing Environment
- Introduction
- 9.1 Workplace Safety & Health
- 9.2 Staff Welfare
  - 9.2.i Healthcare and Healthy Lifestyle
  - 9.2.ii Nurturing Human Capital
  - 9.2.iii Staff Strength and Employee Turnover
  - 9.2.iv Labour Practices & Basic Human Rights
- 9.3 Nurturing the Community
Social Performance - Product Responsibility
- Introduction
- 10.1 Customer Satisfaction
- 10.2 Reduce Customer's Exposure to Price Volatility
- 10.3 Helping Customers Conserve Energy
- 10.4 Responsible Marketing and Advertising
- 10.5 Our Role in An Efficient and Competitive Electricity Market
GRI Content Index
Third Party Assurance

By providing our customers with the information and tools to help them conserve energy, we empower them with the knowledge to use electricity more efficiently. Our products help to mitigate our customer's risk exposure to energy price volatility. In addition, we play an active role in maintaining an efficient and competitive electricity market.

The company, through its retail arm Seraya Energy, has been educating customers to better manage their energy consumption which will in the long run help to mitigate the effects of climate change action. We provide customers with information that allow sustainable choices in relation to efficient use of energy. Additionally, Seraya Energy has developed a diverse range of innovative products to help our customers minimise their risk exposure to fluctuating energy prices as well as to cater to the specific needs of our eco-conscious customers. Our active participation and compliance to the Electricity Market rules contribute towards a wholesale electricity market that operates in an efficient, fair and competitive manner for the benefit of end consumers. We believe this responsible approach has resulted in many satisfied customers which is important for the long-term sustainability of our business.