As a responsible company, we are committed to safeguarding the well-being of our employees, contractors, customers, the public and the environment. PowerSeraya adopts a three-level response framework for handling emergencies.

• Level 1 – The Site Incident Response Team responds and controls minor incidents

• Level 2 – The Emergency Management Team handles more serious operational incidents with wider potential implications

• Level 3 – The Crisis Management Team, which is responsible for the protection of the company’s value and image, deals with strategic issues and high-level shareholder communications during an escalated incident.

Ten major operational incidents and response plans have been identified in the organisation (below). The response/contingency plans are reviewed regularly to ensure they are updated against changes in business operations and regulations.

Table 5.3: Ten major operational incidents and response/contingency plans